FAQ


Pre-sales Questions
      1) Is there a minimum time contract/commitment?
      2) How soon will my account be set up and ready for use?
      3) Do I have access to update my site 24 hours a day?
      4) Can you register a domain name for me and
    can you set up domains other than .com, .org, and .net?
      5) How do you offer "unlimited bandwidth" and "unlimited disk space"?
      6) Do you host Adult sites, warez sites or sites containing illegal material?
      7) Is my site backed up and how often?
      8) How fast are your connections?
      9) What are your server specifications?
Technical Questions
      1) I changed my control panel password and now I can't get in.
      2) How do I get my email?
      3) I want to get started right away, but my domain name hasn't transferred or
    isn't in the database yet. How do I do it?
      4) What is the path to perl?
      5) Where should I put CGI scripts for my domain?
      6) I uploaded my files, but I don't see my page?
Account & Billing Questions
      1) Can I upgrade my plan or features later?
      2) How can I change my account or billing information?
      3) What happens if I go over the bandwith limit for my account?
      4) What is the cost for additional features?
      5) How do I cancel my account?
      6) What about billing and overdue policies?
Is there a minimum time contract/commitment?

Not at all. You can pay monthly, quarterly, yearly or even every 2 years with the option to cancel at anytime you please.

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How soon will my account be set up and ready for use?

Account orders are placed in a queue and are processed in the order in which they are received. Your site can be uploaded to our servers as soon as your domain name resolves to our server dns, usually within 24-48 hours.

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Do I have access to update my site 24 hours a day?

Absolutely. Whether you're a day person or a night owl, your site is available for you to update anytime of the day.

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Can you register a domain name for me and can you set up domains other than .com, .org, and .net?

We can register .com, .org, and .net names for $25/year, with you as the registrant. We can also assist with registering other domains, as well (fees for registering other domains will vary by country). Please contact our sales department if you require assistance in registering other domain types.

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How do you offer "unlimited bandwidth" and "unlimited disk space"?

Technically speaking, there is no such thing as "unlimited bandwidth", however, our co-located servers in our data center are on an unmetered 10mbps connection to the net. As for unlimited disk space, so long as you follow our AUP, we will continuously upgrade our hard drives to meet your needs.

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Do you host Adult sites, warez sites or sites containing illegal material?

Anything that is illegal, No. Please see our Acceptable Use Policy for policies regarding this.

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Is my site backed up and how often?

It is the clients responsibility to do all backups of their site. If, in the unfortunate event, something happens to your files, it is your responsibility to have a local copy of your files. We are NOT held liable in any way for any files, money, time, effort, etc... lost due to this unfortunate event. Furthermore, if your files are lost, we will attempt to restore them as a gesture of good faith, but make no promises what so ever about whether the files will be brought back successfully or not. Again, back ups are the client's responsibility.

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How fast are your connections?

Our servers are connected to a multi-gigabit backbone to the internet.

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What are your server specifications?

Our servers are compiled on the ultra fast Quad-Xeon 3.0 Ghz Intel XEON processors, with 4GB ram and SCSI hard drives.

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I changed my control panel password and now I can't get in.

Passwords are case sensitive and are limited to 8 characters. If you entered a password longer than 8 characters please try entering the first 8 characters when logging into your control panel.

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How do I get my email?

If you're familiar with your email client's setup, use the following information to retrieve email from your POP account:

Incoming mail (POP3) server:
mail.yourdomain.com

Outgoing mail (SMTP) server:
mail.yourdomain.com

Your username is your email address.

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I want to get started right away, but my domain name hasn't transferred or isn't in the database yet. How do I do it?

After your domain is fully propagated through the system, you can upload to yourdomain.com via FTP or FrontPage Extensions.

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What is the path to perl?

#!/usr/bin/perl

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Where should I put CGI scripts for my domain?

All CGI scripts should be uploaded to the cgi-bin folder, for your domain. Be sure to follow the instructions for the script you are uploading regarding setting permissions on the files and folders you create, as they vary from script to script.

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I uploaded my files, but I don't see my page?

If our default "Welcome to the Future home of", index.html, has not been replaced by another index page, then anyone going to domainname.com will still see that page instead of some other home page. This is the order in which the web server looks for a page to put up as the "home" page: >DirectoryIndex: index.html, index.shtml Just delete the index.html file and anything after it in this list will then come up automatically. Notice that "home.shtml" is NOT on the list and so will not show up as your home page. You would need to rename it.

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Can I upgrade my plan or features later?

You can purchase new or expanded features, or upgrade to a new plan. There is no set up fee for upgrading.

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How can I change my account or billing information?

If you need to update your account or billing information please contact us at: support@hostinghotdomains.com

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What happens if I go over the bandwith limit for my account?

If you exceed the bandwidth limit for your account the overage amount will be automatically billed at a rate of $5 per gigabyte per month.

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What is the cost for additional features?

You can add additional features to the plan that you signed up for. Below are the rates for some commonly added features.

Disk space - $2 per 20MB per month.

POP 3 email address - $1 per address per month. If you need multiple addresses added please contact us for bulk rates.

Bandwidth - $5 per gigabyte per month

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How do I cancel my account?

You can cancel your account at any time by sending an email to support@hostinghotdomains.com There are no cancellation fees, and no notice is required. Any fees paid to that point are non-refundable. Please see our Acceptable Use Policy for further information.

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What about billing and overdue policies?

Accounts will be given a grace period of 7 days, if payment is not received within the grace period your account will be deleted from our servers. In order to reactivate your account there will be a processing fee of $25.00 Please read our Acceptable Use Policy for further information.

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Free Hosting 5 MB Space
1 GB Data Transfer
1 Addon/Sub Domains

Gold Hosting 20 MB Space
5 GB Data Transfer
5 Addon/Sub Domains

Platinum Hosting 50 MB Space
10 GB Data Transfer
Addon/Sub Domains

Titanium Hosting 1000 MB Space
20 GB Data Transfer
Addon/Sub Domains